Customer Service

H2O SPORTS LTD

CUSTOMER SERVICE

ORDER TRACKING

For 95% of our main stream deliveries you'll receive an email confirmation and tracking information emailed through to your chosen email account you completed during our checkout process. For larger items and first class Royal mail items - this service is not always possible...

PROBLEMS TRACKING YOUR ORDER, OR YOU SUSPECT IT'S LATE OR LOST

If your having problems tracking your order or you suspect your order is missing please call any member of the team on 0044 1202 733744 and we'll be able to assist / track the item with our system or contact our curriers directly and resolve the delay / problem ASAP. Should your item be delayed then we'll do everything in our power to assist our currier in getting your order delivered as quickly as possible. Should your item be misplaced or lost, We'll take up the claim with our curriers and where possible dispatch another item to you ASAP or offer you an alternative if this item is out of stock... Where this is not possible to dispatch another suitable product... Claims are processed within 2-4 weeks. (Our curriers policy we're restricted by) Once our curriers are satisfied that the item hasn't been delivered and cannot be located and is in fact lost, we'll happily offer you a full refund once the claim is resolved.

SUSPECTED DAMAGED GOODS

Where items have arrived and you suspect them to be damaged... Ideally your currier will wait while you inspect he goods and if your satisfied that the goods are OK you can accept them... However if your currier will not wait while you inspect them please sign for the goods "un checked" And if the packaging clearly appears to have damaged the goods please sign "damaged" And or refuse them.

REPORTING DAMAGED GOODS FROM CURRIERS

If your order is Damaged / Incorrect / Arrived Faulty or you feel in anyway it has been Miss Described , Please Call or Email any member of the team quoting your order number... All damages need to be reported within 24 hours and all other reasons need to be reported within 48 hours Otherwise H20 Sports Will not accept liability for any of these problems.

RETURNING ITEMS

Should you have not refused the item and signed for it un checked - please notify us within 25hrs (We're open seven days a week) Our team will advise you on the course of action, but in most cases we'll arrange a collection and re delivery of another item. Where this is not possible and your returning items to us, please remember to enclose your certificate of posting with your claim, if you cannot provide evidence of posting then you may only be entitled to the minimum compensation.If your claim is for damage or part loss, all damaged packaging and contents must be retained and presented to Royal Mail on request.If the problem is due to a mistake by H20 Sports Ltd (wrong product / faulty / Miss Described) H20 Sports will arrange a collection and a replacement, or the correct item to be dispatched ASAP at our expense and your convenience or offer a repair / discount should you be willing to retain the order.

If you change your mind regarding your order or have mistakenly ordered the incorrect size or product... Please note that under the sale of goods act created in 1979, you the consumer has no automatic right to return your goods. In this case please contact H20 Sports ltd quoting your order number and we'll try to resolve your problem as quickly as possible with an exchange or refund at our discretion. Please note when returning items where no mistake has been made by H20 Sports carriage charges will be applied and NOT refunded. All items in this case are returned at the consumers expense and risk. All returned items must be in 100% re sellable condition with un damage packaging otherwise at our discretion they will be refused or a restocking fee applied.

If in doubt, give our dedicated expert team a call on 0044 1202 733744

FINANCE

H2O Sports offers a wide range of finance options - whatever your budget, we have an option to suit. More

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Team Riders

TEAM RIDERS

Our selected team of riders are very approachable and always happy to help and advice. More

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