H20 Sports Ltd Help & FAQ's

Help Ordering

To order products from our H20 Website all you need to do is click on the product you like, select any variants (Colour, size, package) applicable, double check the final price and add it to your shopping basket. When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. If you are a new customer then you simply enter your details for the first time - no need to register. Once you have completed your address details you will be taken into the payment screen, if there are any special comments that you would like to make about the delivery please include them here. Confirm your order - check the items, payment method, billing and delivery address are correct then hit the 'SUBMIT MY ORDER' button if they are all correct.

Please note that your details will be kept safe and secure and will not be given to any third parties (see our privacy policy for more details).

Help With Payment

We accept the following debit/credit cards for payment: Master Card, Visa, Maestro, Solo & American Express. RMS is our payment processor for credit & debit cards. If you have a PayPal account you can use your account by clicking on the PayPal option.

Help With Payment via card

Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. Once you have completed the transaction you will be returned to the H20-sports Website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call (0044 1202 733744) and we can arrange another method of payment i.e. BACs transfer or cheque. Cheques - we will need to allow 7-10 days to clear before we ship the product.

Help With Payment via PayPal Account

If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the H20-Sports Website. You will receive two confirmation emails with your order number and receipt number. The emails will come from service@paypal.co.uk. If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call and we can arrange another method of payment i.e. BACs transfer or cheque. Cheques - we will need to allow 7-10 days to clear before we ship the product.

Help With Promotional Coupons

If you have a valid promotional Coupon Code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon as they often run for a limited time period. They will sometime only be available on certain brands or products categories, so please check the items you have chosen are eligible for the discount. If you have any problems with the promotional coupon please email our customer service team using this form.

Help With Gift Vouchers

To use a gift voucher, shop on line as normal add the items to your cart and go to checkout. To pay for your products enter the gift voucher number on the shipping and payment page, in the Gift Voucher box. DO NOT put it into the Coupon Code box. If the total of your order is less than the amount on the gift voucher then the remaining balance will be left on the same Gift Voucher, to be redeemed next time you shop with us. If the total of your order is more than the amount on the gift voucher, you can pay for the remaining amount using your credit card or PayPal account. We do not provide a cash refund for gift vouchers, we will however put refund amounts back onto the Gift Voucher. If you have any queries please don't hesitate to contact our customer service team using this form.

Help With Cancelling your order

If your order has not started being processed by our warehouse, you can contact us on 0044 1202 733744 and we will be able to help you. If our warehouse has started processing the order, we are unable to cancel it and we would advise that you return the item as soon as you receive it.

The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

 

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