Life is complicated enough, so we've made returning items as simple as possible for mainland UK. Head to your account and click the link for returning items and we'll take it from there. For exchanges, simply select "refund" and re-order the required item again. We'll refund the very moment it's returned to us.
For NI, Channel Islands, Europe and Rest of World, you the customer will need to return the item to us as collections are not possible.
For item's where we've made a mistake or the item is faulty - we'll refund all postage costs on receipt of postage receipt and dispatch replacements items FOC. For items simply no longer required or where you the customer has ordered the incorrect size or product, return postage will not be refunded and dispatching out will be chargeable.
