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Shipping

Shipping Made Simple (Sort Of!)

We offer FREE shipping on all mainland UK orders over £99! 🎉 (Except for bulky items and remote postcodes—because we all have that one friend who lives in the middle of nowhere). We aim to get 95% of our products to you the next day, but if you’ve ordered something special that needs to be sourced from suppliers, shipping can take 5-7 working days. No worries, though—our team will be in touch within 24 hours to update you on your order's ETA and tracking.

Heads Up! Northern Ireland, the Scottish Highlands, and the Channel Islands are now part of our "Rest of the World" shipping terms due to the sky-high delivery costs. 📦

What’s The Catch? (Spoiler: There’s Some)

  • Orders under £99: We’ll charge you a modest £4.99 for shipping.
  • Bulky items & remote postcodes: If shipping charges can’t be calculated at checkout, we’ll call you within 24 hours to confirm exact costs. Don’t worry, you’ll know all the details before we process anything—and if it doesn’t work for you, we’ll offer a full refund.
  • For European orders under £200, there’s a base £30 surcharge. And yes, larger items may incur even more charges, but we’ll let you know before you pull the trigger. If you’re unsure, just ask for a shipping quote in advance.

Shipping Europe & Beyond

From January 1st, 2024, orders under £200 to Europe will have a £30 surcharge. Large or bulky items (like kite boards, sails, or ISUPs) may have additional charges and longer delivery times (think 5-7 working days). We’ll be in touch within 24 hours of your order to confirm any extra costs and shipping timelines.

For all international orders, you’re responsible for any extra costs (think: customs, duties, storage fees, and so on). And just to clarify, Rigid Kayaks aren’t shipped to Europe—sorry, but that’s a no-go. 😅

Rest of the World

Starting January 1st, 2024, orders under £500 to the Rest of the World will have a £60 surcharge. Like Europe, larger items may have added surcharges. But don’t stress, our team will contact you ASAP to clarify any additional fees before we process your order.

For exceptionally large items (like Windsurfing Boards or Rigid SUPs), we’ll happily provide a specific shipping quote. We’ll contact you within 24 hours after placing your order to let you know.

Important Note: For all international orders, you'll be responsible for customs, duties, and any additional charges. We’ll provide the paperwork and invoice, but it’s up to you to make sure it’s all in order for your country.

If you’re in doubt or want a more detailed quote, just reach out to us! And if you ever need to change your delivery info, you can handle that directly with our shipping partners via their app. But just a heads-up, we’re not responsible if anything goes missing once you’ve made those changes.

Ready to get your gear? We’ll handle the shipping, you just handle the fun!

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