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Terms & Conditions

H2O Sports Terms & Conditions: The Fun (but Important) Stuff

We’re H2O Sports—a small but mighty team committed to keeping you stoked and satisfied. Firstly welcome aboard! By shopping with us, you’re not just buying gear—you’re joining the H2O Sports crew. But like any epic adventure, we’ve got a few rules to keep things shipshape. Think of this as the safety briefing before you set sail. Don’t worry—it’s not as boring as it sounds (we hope).

1. Who We Are

H2O Sports is your go-to for all things water sports. We’re a small, independent crew based in the UK, and we take pride in delivering top-notch gear, stellar service, and a little bit of banter along the way.

2. Placing an Order

When you place an order with us, we’ll confirm it faster than you can say “kitesurfing.” But here’s the deal:

  • If we spot a pricing error (yes, we’re human), we reserve the right to cancel your order and refund you in full.
  • Orders aren’t official until we’ve dispatched them—so don’t wax your board just yet!

3. Payments & Pricing

We accept all major payment methods, including cards, PayPal, and gold doubloons (just kidding). Prices include VAT for UK/EU customers, but shipping costs are extra—don’t worry, we make those crystal clear before checkout.

4. Shipping & Delivery

We aim to deliver faster than a windsurfer catching a gust. But…

  • Standard Delivery: Your gear should arrive within the timeframe stated at checkout.
  • Express Delivery: Need it yesterday? We’ll do our best!
  • Delays: Sometimes, life happens (think weather, strikes, or alien invasions). If there’s a holdup, we’ll keep you in the loop.

5. Returns & Refunds

Not feeling your purchase? Here’s the scoop:

  • Changed Your Mind? You’ve got 14 days to let us know, but the gear must come back unused and in its original packaging (no sandy wetsuits, please). Return shipping is on you.
  • Faulty or Damaged? If we sent you something dodgy, let us know within 48 hours. We’ll sort a replacement, repair, or refund quicker than you can say “paddleboard.”

6. Warranties

We stand by our products like a lifeguard on duty.

  • Standard Warranty: Covers manufacturing defects, not wear and tear or user error (sorry, but that punctured paddleboard isn’t covered if you ran it into a rock).
  • Extended 5-Year Warranty: Available on select gear because we believe in going the extra mile (or nautical mile).

7. Liability (AKA, Don’t Blame Us for Your Epic Fails)

We’re here to provide killer gear, not coaching. So, if you wipe out trying a triple backflip on a wakeboard, that’s on you. Our liability is limited to the cost of the item purchased—no exceptions.

8. Privacy & Cookies

We don’t share your details with anyone who doesn’t need to know. And yes, our site uses cookies, but only the helpful kind (no chocolate chips, sorry). For more info, check out our Privacy Policy.

9. Promotions & Discounts

We love a good deal, but there are a few ground rules:

  • Discounts can’t be combined with 0% finance or new season gear.
  • Some items are excluded—because even we have to pay the bills.

10. Disclaimers & Final Say

Our lawyers made us say this: We reserve the right to update these terms whenever we fancy. So, keep an eye on them—it’s like a treasure map to your rights.

11. Need Help?

We’re here to make sure your shopping experience is smooth sailing. Got a question, concern, or just want to chat? Hit us up:

Thanks for choosing H2O Sports. Now go make some waves (or catch them). 🌊