Collection: Cancelling Your Order

Need to Cancel Your Order? Let’s Make It Easy (Sort Of)

If your order hasn’t been processed yet, give us a call at 0044 1202 733744 (10am-4pm), and we’ll help you out—just have your order number ready. However, if our warehouse has already started working its magic, we won’t be able to cancel it, but don’t worry—you can still return it as soon as it arrives.

Under UK Distance Selling Regulations, you’ve got seven working days from the day after you receive your order to cancel and get a full refund. But, we do need you to officially confirm cancellation in writing (a quick email with your order number will do).

If the order’s already with you, just return everything in its original condition and we’ll sort the rest. Remember, you’ll need to cover the return postage, and we’ll inspect the items when they come back. If we don’t receive the cancelled order, we might arrange a collection at your cost. But don’t worry—we’ll do our best to make it as painless as possible!

What can't be returned... The Small Print! 

These products can only be returned if they’re faulty or not as described.

Purchases received over 30 days ago

Items you’ve opened or unsealed, other than where necessary to inspect

Items without the original packaging or labels Items or packaging in poor condition

2nd Hand items

Items that contain your personal data or have been registered with the manufacturer

Products made or cut to your own specifications

Products that have been personalised for you

Products that can’t be returned for hygiene reasons:

Skin care products that have been opened, used or don’t have the seal intact

Swimwear (if the hygiene seal has been removed)

If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation. If you believe your return falls outside of H2O Sports' terms, please contact us at contact@h2o-sports.co.uk. One of our team members will investigate your case and do our best to assist you.

How you'll be refunded

You’ll receive a refund within 14 days of returning the item to the same payment method you used. For items bought with gift cards, we’ll send an e-gift card to the email address that was used to make the purchase. Returns Address: H20 Sports, 91 Salterns Road, Poole. BH14 8BL