To order products from our Website using your mobile, table or desktop devices... Use our top mega menu navigation to quickly find what you need by category or search our brand page to find products via manufacture ... Use our filters to refine your search by Type, Style, Size, Price, Colour Etc... Use our quick view or main product page to choose your required variants and add them to your basket... Our checkout options allow you to fast pay with PayPal, pay with all major cards or choose our finance options. Our finance calculator is available on all applicable products where finance is offered. On the product pages, the calculator is specific to that product and variants... When viewing your basket the finance calculator will take in to consideration all products in your basket, so new options may be available. When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. (Can't remember your password - click our "forgot password link" to securely reset your password) If you are a new customer then simply follow the steps on line and enter your details. If there are any special comments that you would like to make about the delivery or correspondence please enter them in the order comments section for the team to follow. Please take time to confirm your details before choosing your preferred payment method. We'll take it from here! You'll receive an automated order confirmation email - re confirming your order details, then we'll be in touch with processing, dispatch and delivery information.
If your order has not started being processed by our warehouse, you can contact us on 0044 1202 733744 with your order number and we will be able to help you. If our warehouse has started processing the order, we are unable to cancel it and we would advise that you return the item as soon as you receive it.
The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
Shipping Main Land UK. We provide FREE Shipping to the UK on all orders over £50* (Except for Rigid Kayaks & RRD Rigid SUP Boards**). We aim to provide FREE Next Day Shipping on 95% of our products. Due to some items location (being dropped shipped from our warehouses) and or their size, larger items like kite boards, Booms, Sail, Masts etc Our FREE shipping can take 2-3 working days. On exceptionally large items like Rigid SUP boards and Windsurfing Boards our FREE Shipping can take longer (5-7 days). Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping ETA and tracking where applicable.
*(Under £50 ordered will be charged £4.99 – And you’ll be made aware of this at checkout
** Rigid Kayaks will be charged at £55 / RRD Rigid SUP Boards will be charged at £60 -£100 depending on size & you’ll be made aware of this at checkout
Shipping Europe. We provide FREE Shipping on all orders over £100** (Except for large items***) Due to some items location (being dropped shipped from our warehouses) and or their size, large items will carry a shipping surcharge. Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping Quote, ETA and tracking where applicable.
**Under £100 ordered will be charged £9.99 – And you’ll be made aware of this at checkout
*** Large items like Windsurfing Boards / Rigid SUP’s will carry a surcharge for shipping and the Team will contact you within 24 Hours of placing your order to make you aware of this. Please note we do not ship Rigid Kayaks to Europe
Shipping Rest Of The World*. We provide Express International Shipping on 95% of our products. Due to some items location (being dropped shipped from our warehouses) and or their size, larger items like kite boards, Booms, Sail, Masts etc with have a specific surcharge and shipping can take 5-7 working days. Depending on your exact country of origin, will depend on the exact shipping cost. On exceptionally large items like Rigid SUP boards and Windsurfing Boards** we’re happy to provide specific quotes for you. Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping costs / ETA and tracking where applicable. *For all international orders - you the customer are solely responsible for all additional charges to include - Customs clearance, Any Duties your country may charge, additional storage, and the use of third party courier. All paper work and invoices are as per your order confirmation email - You the customer are responsible for ensuring these details are correct and suitable for your country.
** Exceptionally large items like Windsurfing Boards / Rigid SUP’s will need a specific quote with shipping companies – Please contact us to receive a quote, most things are possible! The Team will contact you within 24 Hours of placing your order to make you aware of this.
Don’t worry though, a member of the H20 Sports team will contact you straight away after you’ve placed your order to advise you of any additional charges your order may incur before we process your order… If in doubt give the team a call on 0044 1202 733744 Shippers we use are as follows, Fedex, DPD, DHL, Uk Mail, depending on your order size and location.
For 95% of our main stream deliveries you'll receive an email confirmation and tracking information emailed through to your chosen email account you completed during our checkout process. For larger items and first class Royal mail items - this service is not always possible..
If your having problems tracking your order or you suspect your order is missing please call any member of the team on 0044 1202 733744 and we'll be able to assist / track the item with our system or contact our curriers directly and resolve the delay / problem ASAP. Should your item be delayed then we'll do everything in our power to assist our currier in getting your order delivered as quickly as possible. Should your item be misplaced or lost, We'll take up the claim with our curriers and where possible dispatch another item to you ASAP or offer you an alternative if this item is out of stock... Where this is not possible to dispatch another suitable product... Claims are processed within 2-4 weeks. (Our curriers policy we're restricted by) Once our curriers are satisfied that the item hasn't been delivered and cannot be located and is in fact lost, we'll happily offer you a full refund once the claim is resolved.
Where items have arrived and you suspect them to be damaged... Ideally your Currier will wait while you inspect the goods and if your satisfied that the goods are OK you can accept them... However if your Currier will not wait while you inspect them please sign for the goods "un checked" And if the packaging clearly appears to have damaged the goods please sign "damaged" And or refuse them.
If your order is Damaged / Incorrect / Arrived Faulty or you feel in anyway it has been Miss Described , Please Call or Email any member of the team quoting your order number... All damages need to be reported within 24 hours and all other reasons need to be reported within 48 hours Otherwise H20 Sports Will not accept liability for any of these problems.
Life is complicated enough... So we've made returning items as simple as possible - Click the link below and complete the form... We'll take it from there!
Please be aware of the following...
Returns: Right to Cancel
You can return any item to us without a reason for a full refund. The return must be notified in writing, stating the order number (if bought online) to email@example.com within 14 days of receiving your order. Once notified you will then have a further 14 days to return your order to us. We do not offer a free returns service for refunds. Your order must be returned in its original packaging with tags and unused. We are happy to discuss any return outside of these terms and will look at each case individually.
All products purchased are backed with a 12 months warranty from the day of purchase. Some products may have an extended warranty that requires you to register your product with the manufacturer. Please ensure the product registration is completed within 30 days of purchase. For any warranty issue please email us with your original order number (if bought online) and a brief description of the fault to firstname.lastname@example.org We will then arrange for your product to be collected by DPD and returned to either H2O Sports or the manufacturer in question. Your warranty will then be assessed. Depending on the type of warranty and product you will either receive a new product or a replacement of the faulty part. We are very happy to discuss any warranty outside of its warranty period and will look at each case individually.
*Definition of a warranty is the failing of any part by the manufacturer, accidental damage and fair wear and tear will not be considered.
Should you have not refused the item (That is later found to be damaged on closer inspection) and signed for it un-checked - please notify us within 24hrs (We're open seven days a week) Our team will advise you on the course of action, but in most cases we'll arrange a collection and re delivery of another item. Where this is not possible and your returning items to us, (Mainly from Europe and ROW) please remember to enclose your certificate of posting with your claim, if you cannot provide evidence of posting then you may only be entitled to the minimum compensation.If your claim is for damage or part loss, all damaged packaging and contents must be retained and presented to our Currier on request. If the problem is due to a mistake by H20 Sports Ltd (Yes, even we can make mistakes) where we've delivered the wrong product / faulty product or even our web team have mis described a product... Firstly we'll apologies and we'll put it right a quick as humanly possible... H20 Sports will arrange a collection and a replacement, or the correct item to be dispatched ASAP at our expense and your convenience or offer a repair / discount should you be willing to retain the order. If you change your mind regarding your order or have mistakenly ordered the incorrect size or product... Please note that under the sale of goods act created in 1979, you the consumer has no automatic right to return your goods. In this case please contact H20 Sports using the above link and completing the form... We make mistake too, so we'll do our very best to put it right as quickly as possible with an exchange or refund at our discretion. Please note when returning items where no mistake has been made by H20 Sports carriage charges will be applied and NOT refunded. All items in this case are returned at the consumers expense and risk. All returned items must be in 100% re sell-able condition with packaging otherwise at our discretion they will be refused or a restocking fee applied. Typically refunds are issues within seven working days of being received back. Most often faster... Where customers have purchased from H20 Sports Ltd using a different currency (None GBP) H20 Sports are NOT responsible for any fees incurred upon a refund or any difference in amounts from changes in exchange rates.
If you would like to exchange or return your item or have a warranty query please follow the link above and submit as much information as you can so that we can process your request as swiftly as possible.
Order Number (please write your order number) H20 Sports Ltd, 91 Salterns Road, Poole, BH14 8BL
We accept the following payment methods... PayPal, All major bank and credit cards and pay monthly Finance. (Conditions apply - see finance below) “We do not store credit card details nor do we share customer details with any 3rd parties”
Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. Once you have completed the transaction you will be returned to the H20-sports Website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call (0044 1202 733744) and we can arrange another method of payment.
If you have a PayPal account you can use our "Checkout with PayPal" option at any time to quickly checkout just using you PayPal login and password. Once you have completed the transaction you should click the return to merchant button which will take you back to the H20-Sports Website. You will receive two confirmation emails with your order number and receipt number. The emails will come from email@example.com. If you do not receive both these notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call and we can arrange another method of payment.
If you have a valid promotional Coupon Code or voucher code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon as they often run for a limited time period. They will sometime only be available on certain brands or products categories, so please check the items you have chosen are eligible for the discount. If you have any problems with the promotional coupon please email our customer service team on firstname.lastname@example.org
Thinking of choosing finance? Finance is a great way to spread the cost of your purchase. To make it easy we’ve teamed up with Klarna whose smart technology lets you apply for and complete the loan application quickly and entirely online. Simply add the items you love to your basket. Once at checkout select the finance option that suits you and then choose Finance. The quick application form should take no more than a couple of minutes to complete and you’ll often receive an instant decision. Easy!
Check your eligibility... You will only be considered for finance if you:
Are at least 18 years old
Are in regular full or part-time employment (minimum 16 hours per week or £5,000 per year, unless you are retired and receiving a private / company pension or in receipt of disability allowance)
Are a permanent UK resident and have lived in the UK for at least 3 years.
Have a UK bank account capable of accepting Direct Debits
Have a good credit history with no late payments, debt relief orders, CCJs, IVAs or bankruptcies.
Provide an email address so your documentation can be emailed to you.
Our payment plan options... We offer a range of interest-free and interest bearing finance options to help you spread the cost of your purchase over 6, 9, 12, 24 or 36 months. The value of the loan needs to be over £285 and you can choose a deposit of up to 50% of the value of the goods. Use our finance calculator embedding on every product page that's eligible for finance to check the impact of various loan values, terms and interest rates on the total amount you need to pay and the monthly repayments.
0% finance over 12 months Example
Total order value = £600
10% deposit = £60
Total amount of credit = £540
Duration = 12 months
Representative APR = 0%
Interest charged = £0
12 monthly payments of = £45
Total amount payable = £600
14.9% finance over 24 months Example
Total order value = £599
1% deposit = £5.99
Total amount of credit = £593.01
Duration = 24 months
Representative APR = 14.9%
Interest charged = £90.12
24 monthly payments of = £28.46
Total amount payable = £683.13
0% Finance options and spend thresholds currently available are listed below. Deposits available from 10% to 50%. (Min Deposit increases with duration)
Spend £285 – £499 (6 & 12 Months 0% Finance available with fixed 10% Deposit)
Spend £499 - £748 (6 & 12 Months 0% Finance available with 20% - 50% Deposits)
Spends over £748 (6, 12, 18, 24 & 36 Months 0% Finance available with 30% - 50% Deposits)
Simply add the purchases to your basket and select Finance at checkout. You’ll then be taken to the application form, which takes just a few minutes to complete. Often with an instant decision
Finance decision... Your application will be assessed based on eligibility, credit history and affordability and Deko will let you know the outcome in just a few seconds. It’s important to know that when applying for finance a hard credit check is made which is recorded on your credit file.
Once approved, Klarna will let you know who the lender is and provide you with their full contact details. You then just need to digitally sign your credit agreement, pay your deposit and wait for your order to arrive. In a few cases, your application may be referred to a lender for manual assessment and you’ll be notified by email of the credit decision within 24 hours. If you’re not approved for finance it could be for a variety of reasons and the lender will be able to give you more information.
Repaying the loan... Your first direct debit payment will be taken about a month after you receive your purchase. This will show on your statement as a payment to your lender. You have the right to repay all or part of the loan early at any time.
Cancellation... There is a 14-day cooling off period where you can withdraw from the credit agreement after signing your documents. If you want to do this, you need to notify the lender.
A payment plan does not affect our standard refund and returns policy. Just contact us and we’ll cancel your application and the lender will refund your deposit and let you know of any outstanding balance if applicable.
H20 Sports Ltd is authorised and regulated by the Financial Conduct Authority, register number 5899208 and act as a credit intermediary.
H20 Sports Ltd acts as credit broker/intermediary and not as a lender. H20 Sports Ltd is authorised and regulated by the Financial Conduct Authority. Credit is provided by Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority.
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