Free Delivery - PLus 0% Finance Packages available

WHY SHOP AT H20?

ORDERING

Ordering from the Web-site

To order products from our H20 Website using your mobile, table or desktop devices... Use our top mega menu navigation to quickly find what you need by category or search our brand page to find products via manufacture ... Use our filters to refine your search by Type, Style, Size, Price, Colour Etc... Use our quick view or main product page to choose your required variants and add them to your basket... Our checkout options allow you to fast pay with PayPal, pay with all major cards or choose our finance options. Our finance calculator is available on all applicable products where finance is offered. On the product pages, the calculator is specific to that product and variants... When viewing your basket the finance calculator will take in to consideration all products in your basket, so new options may be available.  When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. (Can't remember your password - click our "forgot password link" to securely reset your password) If you are a new customer then simply follow the steps on line and enter your details. If there are any special comments that you would like to make about the delivery or correspondence please enter them in the order comments section for the team to follow. Please take time to confirm your details before choosing your preferred payment method. We'll take it from here! You'll receive an automated order confirmation email - re confirming your order details, then we'll be in touch with processing, dispatch and delivery information.

Please note that your details will be kept safe and secure and will not be given to any third parties (see our privacy policy for more details)... We do not offer a "guest checkout" as we still require all your details in order to deliver your order and keep you updated apart from a password. Once your order is received, should you wish for your customer account to be deleted (Along with all your information - simply contact us and we'll take care of it)

Cancelling your order

If your order has not started being processed by our warehouse, you can contact us on 0044 1202 733744 with your order number and we will be able to help you. If our warehouse has started processing the order, we are unable to cancel it and we would advise that you return the item as soon as you receive it.

The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

DELIVERY

Shipping Main Land UK. We provide FREE Shipping to the UK on all orders over £30* (Except for Rigid Kayaks**). We aim to provide FREE Next Day Shipping on 95% of our products. Due to some items location (being dropped shipped from our warehouses) and or their size, larger items like kite boards, Booms, Sail, Masts etc Our FREE shipping can take 2-3 working days. On exceptionally large items like Rigid SUP boards and Windsurfing Boards our FREE Shipping can take longer (5-7 days). Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping ETA and tracking where applicable.

*(Under £30 ordered will be charged £2.95 – And you’ll be made aware of this at checkout

** Rigid Kayaks will be charged at £20-£50 depending on size you’ll be made aware of this at checkout

Shipping Europe. We provide FREE Shipping to Europe on all orders over £30* (Except for Exceptionally large items**) We aim to provide FREE Next Day Shipping on 95% of our products. Due to some items location (being dropped shipped from our warehouses) and or their size, larger items like kite boards, Booms, Sail, Masts etc Our FREE shipping can take 2-3 working days. On exceptionally large items like Rigid SUP boards and Windsurfing Boards our FREE Shipping can take longer (5-7 days). Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping ETA and tracking where applicable.

*(Under £30 ordered will be charged £4.95 – And you’ll be made aware of this at checkout

** Exceptionally large items like Windsurfing Boards / Rigid SUP’s / Kayaks will generally carry a surcharge for shipping and the Team will contact you within 24 Hours of placing your order to make you aware of this. 

Shipping Rest Of The World. We provide Express International Shipping on 95% of our products. Due to some items location (being dropped shipped from our warehouses) and or their size, larger items like kite boards, Booms, Sail, Masts etc with have a specific surcharge and shipping can take 5-7 working days. Depending on your exact country of origin, will depend on the exact shipping cost. On exceptionally large items like Rigid SUP boards and Windsurfing Boards** we’re happy to provide specific quotes for you. Once your order is confirmed, the Team will contact you within 24 Hours of placing your order to update you regarding your shipping costs / ETA and tracking where applicable.

** Exceptionally large items like Windsurfing Boards / Rigid SUP’s / Kayaks will generally need to be specifically quote with shipping companies – Please contact us to receive a quote, most things are possible!  The Team will contact you within 24 Hours of placing your order to make you aware of this. 

Don’t worry though, a member of the H20 Sports team will contact you straight away after you’ve placed your order to advise you of any additional charges your order may incur before we process your order… If in doubt give the team a call on 0044 1202 733744 Shippers we use are as follows, Fedex, DPD, DHL, UkMail, depending on your order size and location.

ORDER TRACKING

For 95% of our main stream deliveries you'll receive an email confirmation and tracking information emailed through to your chosen email account you completed during our checkout process. For larger items and first class Royal mail items - this service is not always possible..

Problems tracking your order, or you suspect it's late or lost

If your having problems tracking your order or you suspect your order is missing please call any member of the team on 0044 1202 733744 and we'll be able to assist / track the item with our system or contact our curriers directly and resolve the delay / problem ASAP. Should your item be delayed then we'll do everything in our power to assist our currier in getting your order delivered as quickly as possible. Should your item be misplaced or lost, We'll take up the claim with our curriers and where possible dispatch another item to you ASAP or offer you an alternative if this item is out of stock... Where this is not possible to dispatch another suitable product... Claims are processed within 2-4 weeks. (Our curriers policy we're restricted by) Once our curriers are satisfied that the item hasn't been delivered and cannot be located and is in fact lost, we'll happily offer you a full refund once the claim is resolved.

DAMAGED GOODS

Suspected damaged goods

Where items have arrived and you suspect them to be damaged... Ideally your Currier will wait while you inspect the goods and if your satisfied that the goods are OK you can accept them... However if your Currier will not wait while you inspect them please sign for the goods "un checked" And if the packaging clearly appears to have damaged the goods please sign "damaged" And or refuse them.

Reporting damaged goods from curriers

If your order is Damaged / Incorrect / Arrived Faulty or you feel in anyway it has been Miss Described , Please Call or Email any member of the team quoting your order number... All damages need to be reported within 24 hours and all other reasons need to be reported within 48 hours Otherwise H20 Sports Will not accept liability for any of these problems.

RETURNS

Returning items

Life is complicated enough... So we've made returning items as simple as possible - Click the link below and complete the form... We'll take it from there! 

Please Click for Exchanges or Returns

Please be aware of the following... Should you have not refused the item (That is later found to be damaged on closer inspection) and signed for it un-checked - please notify us within 24hrs (We're open seven days a week) Our team will advise you on the course of action, but in most cases we'll arrange a collection and re delivery of another item. Where this is not possible and your returning items to us, (Mainly from Europe and ROW) please remember to enclose your certificate of posting with your claim, if you cannot provide evidence of posting then you may only be entitled to the minimum compensation.If your claim is for damage or part loss, all damaged packaging and contents must be retained and presented to our Currier on request. If the problem is due to a mistake by H20 Sports Ltd (Yes, even we can make mistakes) where we've delivered the wrong product / faulty product or even our web team have mis described a product... Firstly we'll apologies and we'll put it right a quick as humanly possible...  H20 Sports will arrange a collection and a replacement, or the correct item to be dispatched ASAP at our expense and your convenience or offer a repair / discount should you be willing to retain the order. If you change your mind regarding your order or have mistakenly ordered the incorrect size or product... Please note that under the sale of goods act created in 1979, you the consumer has no automatic right to return your goods. In this case please contact H20 Sports using the above link and completing the form... We make mistake too, so we'll do our very best to put it right as quickly as possible with an exchange or refund at our discretion. Please note when returning items where no mistake has been made by H20 Sports carriage charges will be applied and NOT refunded. All items in this case are returned at the consumers expense and risk. All returned items must be in 100% re sell-able condition with packaging otherwise at our discretion they will be refused or a restocking fee applied. Typically refunds are issues within seven working days of being received back. Most often faster...

If you would like to exchange or return your item or have a warranty query please follow the link above and submit as much information as you can so that we can process your request as swiftly as possible.

Returns Address

Order Number (please write your order number) H20 Sports Ltd, 91 Salterns Road, Poole, Bh24 8BL

PAYMENT

Help with payment

We accept the following payment methods... PayPal, All major bank and credit cards and pay monthly Finance. (Conditions apply - see finance below) “We do not store credit card details nor do we share customer details with any 3rd parties” 

Help with card payment

Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. Once you have completed the transaction you will be returned to the H20-sports Website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call (0044 1202 733744) and we can arrange another method of payment.

Help With Payment via PayPal Account

If you have a PayPal account you can use our "Checkout with PayPal" option at any time to quickly checkout just using you PayPal login and password. Once you have completed the transaction you should click the return to merchant button which will take you back to the H20-Sports Website. You will receive two confirmation emails with your order number and receipt number. The emails will come from service@paypal.co.uk. If you do not receive both these notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call and we can arrange another method of payment.

PROMO CODES & GIFT VOUCHER

Help With Promo Codes

If you have a valid promotional Coupon Code or voucher code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon as they often run for a limited time period. They will sometime only be available on certain brands or products categories, so please check the items you have chosen are eligible for the discount. If you have any problems with the promotional coupon please email our customer service team on contact@h2o-sports.co.uk


FINANCE

WANT IT, GET IT, RIDE IT... With H20% Finance.

Thinking of choosing finance? Finance is a great way to spread the cost of your purchase. To make it easy we’ve teamed up with Deko whose smart technology lets you apply for and complete the loan application quickly and entirely online. Simply add the items you love to your basket. Once at checkout select the finance option that suits you and then choose Deko. The quick application form should take no more than a couple of minutes to complete and you’ll receive an instant decision. Easy!

Check your eligibility... You will only be considered for finance if you:

Are at least 18 years old

Are in regular full or part-time employment (minimum 16 hours per week or £5,000 per annum, unless you are retired and receiving a private / company pension or in receipt of disability allowance)

Are a permanent UK resident and have lived in the UK for at least 3 years.

Have a UK bank account capable of accepting Direct Debits

Have a good credit history with no late payments, debt relief orders, CCJs, IVAs or bankruptcies.

Provide an email address so your documentation can be emailed to you.

Our payment plan options... We offer a range of interest-free and interest bearing finance options to help you spread the cost of your purchase over 12, 24 or 36 months. The value of the loan needs to be over £285 and you can choose a deposit of up to 50% of the value of the goods. Use our finance calculator embedding on every product page that's eligible for finance to check the impact of various loan values, terms and interest rates on the total amount you need to pay and the monthly repayments.

0% finance over 12 months Example

Total order value = £600

10% deposit = £60

Total amount of credit = £540

Duration = 12 months

Representative APR = 0%

Interest charged = £0

12 monthly payments of = £45

Total amount payable = £600

19.9% finance over 12 months Example

Total order value = £600

10% deposit = £60

Total amount of credit = £540

Duration = 12 months

Representative APR = 19.9%

Interest charged = £54.96

12 monthly payments of = £49.58

Total amount payable = £654.96

0% Finance options and spend thresholds currently available are listed below. Deposits available from 10% to 50%.

12 Months 0% Finance activates from a spend of £285 or greater

18 Months 0% Finance activates from a spend of £999 or greater

24 Months 0% Finance activates from a spend of £1499 or greater 

36 Months 0% Finance activates from a spend of £1749 or greater 

Simply add the purchases to your basket and select Deko at checkout. You’ll then be taken to the application form, which takes just a few minutes to complete.

Finance decision... Your application will be assessed based on eligibility, credit history and affordability and Deko will let you know the outcome in just a few seconds. It’s important to know that when applying for finance a hard credit check is made which is recorded on your credit file.

Once approved, Deko will let you know who the lender is and provide you with their full contact details. You then just need to digitally sign your credit agreement, pay your deposit and wait for your order to arrive. In a few cases, your application may be referred to a lender for manual assessment and you’ll be notified by email of the credit decision within 24 hours. If you’re not approved for finance it could be for a variety of reasons and the lender will be able to give you more information.

Repaying the loan... Your first direct debit payment will be taken about a month after you receive your purchase. This will show on your statement as a payment to your lender. You have the right to repay all or part of the loan early at any time.

Cancellation... There is a 14-day cooling off period where you can withdraw from the credit agreement after signing your documents. If you want to do this, you need to notify the lender.

A payment plan does not affect our standard refund and returns policy. Just contact us and we’ll cancel your application and the lender will refund your deposit and let you know of any outstanding balance if applicable.

H20 Sports Ltd is authorised and regulated by the Financial Conduct Authority, register number 5899208 and act as a credit intermediary.

Finance is provided through the Deko platform by a number of lenders. You will be offered the best rate available based on your credit history and the lenders’ credit decision policies. Deko is a trading name of Pay4Later Ltd who act as a credit intermediary. They are registered in England and Wales (company number 06447333) and authorised and regulated by the Financial Conduct Authority (register number 728646). For more information please go to www.dekopay.com/faq or visit www.dekopay.com

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